Shipping Policy
Order Processing:
All orders may take at least 24 to 48 hours to process. Once an order has been processed, it can no longer be canceled. Orders placed on Friday will be processed the following Monday. You will receive tracking information from Fedex when your order is scanned during shipment. In order to avoid communication issues, please allow your email account to receive emails from acuraautoparts@aol.com and Fedex. Emails may be sent regarding order status or back order information.
Backordered/Discontinued Items:
There is a chance that some items may end up on back order or have been discontinued by Honda. If this is the case, you will receive an email explaining this information. A backorder release date will be given if that information is available. Discontinued items are no longer produced and are not available to us or any dealer.
Shipping Charges:
Shipping charges may vary depending on the final weight and size of the item. Larger items require larger boxes and may qualify as oversized with FedEx. This will increase shipping charges on your order. Your will be sent an email with an estimate of the shipping charges. Your order will not be processed without an approval. If you have any questions on which items are considered oversized, please email us at acuraautoparts@aol.com.
Handling:
All orders will be assessed a $4.95 handling fee.
Body Parts and Glass:
Certain body parts and automotive glass are unable to be shipped because their size and risk of damage during transit. Therefore, we do not offer a shipping option for these items. These items can be picked up only. Some of these items include bumpers, hoods, fenders, quarter panels, etc. If you have any questions about which items are not available for shipping please send us an email at acuraautoparts@aol.com.
Core Charges:
All part numbers with an (RMD) description carry a core charge because they are remanufactured parts. This core charge may range anywhere from $30.00 to $250.00 depending on the item and will be added to the final price of the order. You will be notified of these charges by email and must approve them before the order can be processed. Core charges are refunded upon our receipt of the old parts. You must include a copy of the invoice with the return. Remanufactured parts also have a 3 yr, 36,000 mile warranty. All core returns must be sent to:
Acura Carland
ATTN: Internet Parts Dept
3403 Satellite Blvd
Duluth, GA 30096
As of September 1, 2010 American Honda Motor Company is now requiring all new Acura wheels starting with a 42700 part number to have a 50.00 core charge. This core charge will be refunded to the purchaser upon our receipt of the old wheel(s) being returned to us in its packaging. Wheel(s) being returned must be the same part number as purchased or core charge cannot be refunded. Core charge will be added after order is placed. An email confirmation will be sent explaining these terms and conditions after the order is placed. Orders will not be processed until we receive approval from the purchaser for the additional charges.